Which channels can guests use to book my villa?
We handle Booking.com and Airbnb, as well as direct bookings through our own booking engine. We use our own PMS with a channel manager to organise reservations. We review existing listings and bookings with you before the handover.
Who sets the rental rates and receives guest payments?
Rental rates are set together with you. You receive the guest payments as the owner. The services and costs of our care are set out separately in your personal proposal.
What happens to my existing listings and bookings?
Before the handover, we review your listings, access, confirmed bookings and your own stays. We establish which tasks we take over, when we start and who handles ongoing enquiries and reservations.
How will I know what is happening at the villa?
You receive a damage report after every guest changeover. We agree further updates, contacts and approvals when starting. Major repairs, specialist contractors and additional costs are discussed with you.
Do you also handle guest registration in eVisitor?
Yes. The Deluxe package includes check-in, check-out and guest registration in eVisitor. Guests can enter their details in the guest app before arrival. We review the information and take care of registration.